CSE, on its part, remains committed to the protection of investor
interests. The complaints received from the investors are taken up with
the companies/brokers concerned and wherever necessary with the
enforcement authorities for redressal.
are resolved in two ways:
At the preliminary stage when the Exchange receives a complaint,
the concerned broker/company is requested to settle the same. A copy of
the complaint is sent to the concerned broker/company also.
If the same is not resolved in the said manner, it is referred to
the grievance committee and the committee after sending notice to both
parties, after adducing evidence and hearing the parties, an order is
passed. If the concerned broker/company is not complying with the order,
the matter is referred to the Council of Management. The Council of
Management resolves the case according to the Grievance Committee order.
Cochin Stock Exchange, Kochi, India